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Why did I receive a message saying that you are unable to provide me with an online quote?
Our online system is designed to be as quick and simple as possible and cater for the vast majority of customers. We have reduced the number of questions that are asked to a minimum: a few personal details and the registration number for a car or breakdown insurance quote, or house details for a home insurance quote.
We will occasionally need to ask some customers additional questions and clarify answers to provide cover. This could be due to the type of vehicle, customer age, occupation, the address or indeed various combinations of these factors. For this reason the website is fully integrated with our call-centres, enabling customers to simply contact our highly trained and efficient telesales operators for further assistance if required.
With the details that you provided we are unable to provide an online quote because we need to ask additional questions, hence the message asking you to call us for a quote.